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Guest Services & Returns

Return Opportunity

Please return the failed plant/item and your receipt for a one-time return opportunity for in-store credit for the price paid for the item.

  • For the return of a plant/item without a receipt, in-store credit for 25% of the current price may be issued.
  • If the in-store credit for a failed plant is used to purchase another plant, the new plant is unable to be returned for in-store credit.
  • Annuals & Vegetable Plants: Please contact Guest Services.
  • Houseplants & Water Plants: 45 days
  • Garden Supplies & Gifts: 90 days
  • Perennials & Rose Bushes: 1 year
  • Outdoor Trees & Shrubs*: 1 year


*Please return these items to Tree & Shrub Department. For large or delivered items, please cut off and return top 3’.

Regarding Cash/Credit Back for Returned Items

If item is returned with the receipt and is still sellable or was a manufacturer’s defect, we may issue a refund in the method in which it was originally paid. Returned items with a receipt which were purchased by check or cash over $25 may be refunded by check from our corporate office and mailed to you within 14 days.

  • Be sure to provide your Purr-furred Card information at checkout so that we have your purchase on file in case you forget your receipt!
  • Please call us at 303-690-4722 (x108) or see Guest Services if you have a concern about anything purchased from us.

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Community Programs

Our children’s programs are currently on pause as our amazing team reimagines and redesigns our offerings. Thank you for your understanding!