Frequently Asked Questions

General Information

How do you access your parking lot?

If southbound on Parker Road, you may turn right at the access road just beyond Broncos Parkway. If northbound on Parker Road, you may turn left onto westbound Broncos Parkway, drive past the garden center, and make a U-turn just beyond the Cherry Creek bridge. You will then enter our driveway from Tagawa Lane.

View Map

Do you have walkable gardens?

We do not have gardens on the grounds, but for those interested in enjoying the outdoors, we adjoin the Cherry Creek Trailhead at Broncos Parkway. It’s a beautiful open space with both paved and gravel trails to explore year-round.

Do you have food available for purchase?

We offer bagged snacks, granola bars, and bottled drinks. On select weekends, we feature local food trucks and sweet treats. Check our homepage and calendar for special food features throughout the year!

How do I learn about employment opportunities?

We accept applications year-round! Learn more about joining our team and to start an application.

Start an Application

What are your pet policies?

We love pets! Dogs and cats are welcome at Tagawa Gardens but must be current on vaccinations and restrained at all times (leashed or in a carrier). For details regarding assumed liability, mess cleanup, and exotic pets, please see our full pet guidelines.

Pet Guidelines

How do I sign up for your email newsletter?

To keep in touch, sign up for our weekly email! We’ll keep you posted on new plant arrivals, Colorado gardening tips, upcoming classes, and more. You may change your subscription preferences at any time.

Newsletter Sign Up

How do I purchase a gift card?

You may conveniently purchase a digital gift card right here! You may also call Guest Services to process a gift card request by phone or visit us in person to purchase a gift card at any of our registers.

Purchase a Gift Card

Do you recommend any local services?

We currently recommend Mike Landers Tree Services for delivery and tree or shrub planting. Please see Guest Services for more information.

Guest Services & Returns

What are your product return policies?

To create a supportive and comfortable shopping experienced for our community, we have established the following guidelines for returning merchandise to Tagawa Gardens. Unless otherwise specified, please return items to the Guest Services Desk.

Return Opportunity

Please return the failed plant/item and your receipt for a one-time return opportunity for in-store credit for the price paid for the item.

For the return of a plant/item without a receipt, in-store credit for 25% of the current price may be issued.
If the in-store credit for a failed plant is used to purchase another plant, the new plant is unable to be returned for in-store credit.

Timelines

Annuals & Vegetable Plants: Please contact Guest Services.
Houseplants & Water Plants: 45 days
Garden Supplies & Gifts: 90 days
Perennials & Rose Bushes: 1 year
Outdoor Trees & Shrubs*: 1 year

*Please return these items to Tree & Shrub Department. For large or delivered items, please cut off and return top 3’.

Regarding Cash/Credit Back for Returned Items

If item is returned with the receipt and is still sellable or was a manufacturer’s defect, we may issue a refund in the method in which it was originally paid. Returned items with a receipt which were purchased by check or cash over $25 may be refunded by check from our corporate office and mailed to you within 14 days.

Be sure to provide your Purr-furred Card information at checkout so that we have your purchase on file in case you forget your receipt!
Please call us at 303-690-4722 (x108) or see Guest Services if you have a concern about anything purchased from us.

Can you take plant returns from Tagawa Greehouses?

No, we are not able to process plant returns from our wholesale sister company and other retailers they may serve.

How does your loyalty program work?

Our Grey Kitty Loyalty Program^® makes gardening even better! To start enjoying the perks of supporting your local family-owned garden center, click here to learn more about our program and to sign up online!

Do you offer military discounts?

Yes! Simply show your military ID for a 10% discount.

Do you have wheelchairs or electronic scooters available for shoppers?

Yes, we have two wheelchairs and one electronic scooter available on a first-come, first-served basis. Stop by our Guest Services desk to check availability.

Do you offer assistance in loading items into my car?

Yes, our Store Support staff are available to help you load and secure your purchases. Simply ask for loading assistance during checkout, and we’ll page for one of our team members to come help you!

Delivery & Pickup

How do I schedule a delivery?

All deliveries are scheduled at Guest Services. Once you have selected your items, stop by our Guest Services desk to checkout and schedule your delivery. Delivery availability varies greatly depending on the season. Delivery charges will also vary depending on the zip code of the delivery address and the size/number of items being delivered.

Do you mail or ship products?

Unfortunately, we are not able to mail or ship products at this time. Thank you for your understanding!

How do I pick up my online soil order?

Soils purchased online can be picked up at any time during our business hours. Please pull into a spot in our loading zone on the west side of the garden center and present your confirmation email.

Plants, Services & Supplies

Do you have a live plant inventory that I can view on-line?

We do not have a live plant or product inventory online. To check on current availability of a particular plant and product, you may call our main line at 303-690-4722, but we are not able to guarantee any specific item. Thank you for your understanding!

Do you offer custom planting services?

Yes! Our Annuals Department offers a fantastic Custom Container Program as well as Offsite Container Planting Services. These highly customized services bring the best of Tagawa Gardens to your front door. For more information about these seasonal services, please click here!

Do you offer houseplant repotting?

Yes! We offer by-appointment houseplant repotting for a fee on weekdays. For more information and to schedule an available time, please contact our Houseplants Department here.

Do you carry sod?

We carry sod on select weekends during warmer seasons, while supplies last. To check on current availability, please call our main line at 303-690-4722.

Can I purchase a large quantity of soil?

Bagged soil can be purchased in full pallet quantity by special arrangement. For current availability and pricing, please call our Garden Supplies Department at 303-690-4722 (X146).

Can you help me diagnose my houseplant problem?

Yes! If you would like a diagnosis of a pest or weed problem, our Garden Advisors at Dick’s Corner welcome you to bring photos from different distances and angles to show the overall plant and problem. For live plant or pest samples, be sure to seal it inside a plastic bag before bringing it inside the greenhouse!

Community Programs

Do you offer programs for my garden club, school, or business?

We offer adult in-person and virtual programs for private garden clubs, organizations, and businesses led by our Garden Ambassador, Luan Akin! To begin exploring our options together, please submit a program inquiry.

Community OutReach Inquiry

Our children’s programs are currently on pause as our amazing team reimagines and redesigns our offerings. Thank you for your understanding!

Do you have a rentable event space?

Although we do not have a rentable space available at this time, please contact us for community events, partnership opportunities, and special arrangements.

Event Inquiry

Do you offer internship or work study opportunities?

We do not offer internship opportunities at our retail garden center at this time. If you would like to apply for seasonal employment, please visit our Join Our Team page.

Submit An Application

Do you schedule tours of the greenhouse?

While we are not offering behind-the-scenes or guided tours at this time, you are welcome to bring a small group (15 max) to explore the garden center independently. Please be mindful of other guests and staff while visiting. If you would like to request an educational program instead, please submit a program inquiry.

Community OutReach Inquiry

How do I apply for a donation?

We are currently serving our community through the support of school gardens and community garden projects! Non-profit organizations may apply for a gift card donation by completing our donation request form.

Donation Request Form

Do you have any fundraising opportunities?

We offer Gift Card Fundraising that is perfect for not-for-profit organizations, schools, clubs, and more! (This program is not intended for individuals or for-profit businesses.) To learn more about Gift Card Fundraising with Tagawa Gardens, please send an inquiry or call 303-690-4722 (x132).

Fundraising Inquiry

What are your photography/video guidelines?

Guests are welcome to take casual photographs and videos with their phone or cameras for personal use, including social media. All professional and amateur photographers who wish to use the garden center as a backdrop for a photoshoot are required to make advance arrangements. We can only accommodate photoshoots as seasonal business hours and greenhouse operations allow. For more information, please call 303-690-4722 (x121).